We try our very hardest to make sure you get the best fashion at the best prices. We really do. But no one’s perfect, not even us, and every now and then something will inevitably slip through the net. When it does we don’t just want to make some worthless gesture - we genuinely want to turn your disappointment into delight. Here’s how...
How Does It Work?
Just make sure the item you bought from GTL is compared against exactly the same item (same brand, size, colour and style), sold as brand new and is in stock and available for delivery.
If you place an order and find the item at a lower price that day simply Contact Us by clicking here
There Are Some Exceptions
We do not match against mail order clubs or online auction sites, for instance eBay or marketplaces such as Amazon.
We do not match against products using vouchers or discount codes. All delivery charges are excluded from the GTL Promise. Our Price Promice is only valid for the day the item is bought. Any price difference is applied to full ticket price single items only (i.e. No multi-buy purchases and non-sale items).
The Things You’ll Need
- Your GTL Order Number
- Details of the product purchased : items and price paid