Returns & Refunds

*92% of products delivered, are never returned

Items bought from 21st October 2019 qualify for our Christmas returns Policy. This means you can return any purchases made from 21st October 2019 up to 20th December 2019 until 30th January 2020. Usual terms and conditions apply.

You can return any unwanted items back to us within 21 days of receiving your order.
We’ve teamed up with ReBOUND to make returning items to us as stress-free as possible. Before you start, make sure you have your order number to hand, which can be found on your despatch note or any emails we have sent you.

If you are a UK or Ireland customer and want to return a parcel, you can do this using the following method (using your order number and postcode) and follow the below steps to arrange your return.
Log into ReBOUND

ReBOUND Returns

With the return logged and your shipping method chosen, you can print off your courier label.
Be sure to package the item safely and securely - making sure anything that is shipped with its own box (shoes, helmets, etc) is placed within another box or bag.

Take the parcel to your chosen return point. You’ll get a tracking number via email and we’ll be in touch as soon as it arrives.

(Please note all swimwear must have the protective sticker intact. Earrings and underwear can’t be returned for health and hygiene reasons), provided:
- the items are unworn and unwashed
- if footwear, the items are in the original packaging/box, unworn and show no signs of wear
- the items have all tags attached
- you take good care to avoid the transfer of make-up

Don't forget to keep your postage receipt in case your return gets lost on its way back to us.

Pay with PayPal for 'Free Returns'

Here at Get the Label we are continually working to strike deals with brands and suppliers to enable us to sell products to our customers at the lowest possible price. Whilst this ensures you get great savings and exceptional value for money, it does unfortunately mean we are unable to cover the cost of directly offering a free standard returns procedure.

However, if you choose to pay for your initial order using PayPal you can take advantage of their ‘Free Returns’ promotion currently available until 31st December 2017.

PayPal will allow you to claim a refund on the cost of returning a parcel up to the value of £15. Get The Label will still process an exchange with free delivery or provide a full refund as normal.

For more information and terms and conditions, please visit the PayPal website.

Please note: Get The Label are not responsible for any aspect of this promotion.